Refund Policy

Last updated: November 11, 2026

This Refund Policy explains returns, refunds, exchanges and cancellations at Tahoe CBD, operated by The Colony Group LLC (doing business as Tahoe CBD) ("Tahoe CBD," "we" or "us"). It covers orders from our online store and purchases at our store in South Lake Tahoe, California. It is part of our Terms of Service. You must be 21 or older to buy from us, online or in our store.

30-Day Returns

You have 30 days from delivery to start a return of unopened, sealed products in their original packaging. For in-store purchases, the 30 days start on the day you buy. For online orders you pick up at our store, they start on the day you pick up.

A product counts as unopened only if its seal is unbroken and it has not been used. Our 30-day returns cover only unopened, sealed products.

Opened Products We Can't Take Back

For health and safety reasons, we can't take back opened products that are eaten, swallowed, smoked or inhaled. Once opened, these can't be returned:

• Tinctures, gummies, capsules and softgels
• Hemp flower, THCA flower, moonrocks and pre-rolls
• Vape cartridges and disposables
• Concentrates, such as THCA diamonds and shatter
• Drink additives
• Pet products

Damaged, defective or wrong items are the exception (see below).

Damaged, Defective, Wrong or Missing Items

If an item arrives damaged, defective or wrong, or something is missing from your order, contact us within 7 days of delivery. Email service@tahoecbd.com or call (888) 689-1500. Please send your order number, photos of the item and its packaging, and a short note about the problem.

We will send you a free replacement or give you a full refund. If we need the item back, we pay the return shipping and tell you how to send it.

How to Start a Return

1. Contact us. Email service@tahoecbd.com or call (888) 689-1500 with your order number and the items you want to return. We reply within 1 business day.
2. Get a return authorization. We will give you a return authorization number, the return address and shipping instructions. Please don't send a return without one.
3. Pack it well. Keep products sealed in their original packaging. Put them in a sturdy box with a note showing your order number and return authorization number.
4. Ship it lawfully. THC products (THCA, Delta-8 and Delta-9) and smokable hemp products must be returned by a lawful shipping method, so follow our instructions exactly. Never mail vape products. Return them at our store instead.

Return Shipping Costs and Fees

• Damaged, defective, wrong or missing items: we pay return shipping.
• Change of mind: you pay return shipping.
• Restocking fees: none, ever.

Refunds

When your return arrives, we inspect it to make sure it meets this policy. We then refund your original payment method within 5 business days. Your card issuer may take another 5 to 10 business days to post the credit. If a return doesn't meet this policy, we will email you to let you know.

When we don't need an item back (for example, a missing item, a lost package or a cancelled order), we issue your refund within 5 business days after we approve it.

If you chose "Pay in store at pickup," your refund goes back to the payment method you used at our store.

Exchanges

We don't offer direct exchanges. To swap an item, return it for a refund, then place a new order.

Order Cancellations

You can cancel for a full refund any time before your order ships or is picked up. To cancel, email service@tahoecbd.com or call (888) 689-1500. Orders ship within 1-2 business days, so please contact us quickly.

Once an order ships, it can't be cancelled. Please use the return process instead.

If we can't ship your order within the time we promised, we will tell you, and you may cancel for a full refund.

Lost Packages

Contact us if tracking shows no movement for 7 business days, or if your order has not arrived within 14 business days of shipping. We will reship your order or refund it.

Marked Delivered but Not Received

Tell us within 7 days of the delivery date shown in tracking. We will open a claim with the carrier and work with you on a reship or refund.

Packages Returned to Us

A package may come back to us if the address was wrong, the age check at delivery failed, or no adult 21 or older was available to sign. Once it is back with us, we will refund the product price. Or, if you prefer, we will reship it after you pay the reshipping cost.

Orders to Restricted Locations

We don't ship any product to a state, county or city where it is prohibited. THCA products are not shipped to Arkansas, California, Hawaii, Idaho, Kansas, Louisiana, New Hampshire, Oklahoma, Oregon, Rhode Island, South Dakota, Utah or Vermont. Delta-8 and Delta-9 THC products are not shipped to those states either, and they may be restricted in more places. Vape products are never shipped. They are available only for in-store pickup at our South Lake Tahoe store, where state and local law allow.

Hemp and cannabinoid laws change often, and it is your responsibility to know the law where you live. If an order is headed to a restricted location, we will cancel it and refund it in full. If your cart includes a vape product, our checkout offers in-store pickup only for that order. We may also stop selling or shipping a product, or cancel and refund an order, to stay compliant. See our Shipping Policy for details.

In-Store Purchases

The same rules apply at our store at 987 Edgewood Cir, South Lake Tahoe, CA 96150. You may return unopened, sealed products in their original packaging within 30 days of purchase. Bring the product and your receipt. Opened products follow the same health and safety rule above. Refunds go to your original payment method.

Because vape products are available for in-store pickup only, unopened vape products must be returned at the store. Questions? Call the store at (530) 544-6666.

Chargebacks and Billing Questions

If you see a charge you don't recognize, or something is wrong with your order, please contact us first. Email service@tahoecbd.com or call (888) 689-1500. We respond within 1 business day and can often fix the problem faster than a card dispute can.

You always keep your right to dispute a charge with your card issuer. If a dispute is filed, we will give the card issuer our order, delivery and age-verification records. We may decline future orders from anyone who files a chargeback that turns out to be unfounded.

Your Legal Rights

This policy does not limit any rights you have under the law.

Changes to This Policy

We may update this policy. When we do, we will change the "Last updated" date at the top. The version posted when you placed your order applies to that order.