Shipping Policy

Last updated: November 11, 2026

This Shipping Policy explains how Tahoe CBD, operated by The Colony Group LLC (doing business as Tahoe CBD) ("Tahoe CBD," "we," "us" or "our"), ships orders placed through our online store. It also covers in-store pickup of online orders. It is part of our Terms of Service. By placing an order, you agree to this policy.

Where we ship

We ship only to addresses in the United States. We do not ship internationally or to APO, FPO or DPO military addresses. Some products cannot ship to certain states, counties or cities. See "State and local shipping restrictions" below.

We sell only to adults 21 or older, for personal use only. Our products are not for resale.

Free standard shipping

Standard shipping is free on every order to an eligible U.S. address. You pay no shipping fee at checkout for standard shipping.

Order processing time

• We process and ship orders within 1-2 business days.
• Business days are Monday through Friday, not counting federal holidays.
• Orders placed after 12:00 p.m. Pacific Time, or on a weekend or federal holiday, start processing the next business day.
• If we need to confirm your age, address or payment, your order may take longer. We will contact you if this happens.

If we cannot ship your order on time, we will email you. We will give you a new ship date, or tell you if we do not know one yet. You can then choose to wait, or cancel your order for a full refund.

Canceling an order

You can cancel your order for a full refund any time before it ships. Just contact us. After your order ships, please follow the return steps in our Refund Policy.

Carriers, delivery times and tracking

We ship with USPS, UPS or FedEx. We choose the carrier for each order. Most orders arrive 2-7 business days after they ship, depending on your location and the carrier.

When your order ships, we email you a tracking number. If you do not see it, check your spam folder or contact us. Delivery dates are estimates, not guarantees.

Discreet packaging

Every order ships in plain, discreet packaging. The outside of the package has no product names and no cannabis images.

Age verification and adult signature

You must be 21 or older to use our website and to buy any product from us, including CBD products.

• At checkout, you must tick a box confirming that you are 21 or older and agree to our Terms of Service, Shipping Policy and Refund Policy. We do not accept an order without that confirmation.
• We may also use a third-party age-verification service. If we cannot verify that you are 21 or older, we will cancel your order and refund it in full.
• Orders with THC products (THCA, Delta-8 THC or Delta-9 THC) may require an adult signature at delivery. The person who signs must be 21 or older. The carrier may ask to see ID.
• We do not ship THC products or smokable hemp products to P.O. boxes. Please use a street address.
• If no adult 21 or older is available to sign, the package may be returned to us. See "Undeliverable and returned packages" below.

We handle age-verification information as described in our Privacy Policy.

State and local shipping restrictions

Hemp and cannabinoid laws differ from state to state. Some counties and cities have their own rules too. Our checkout checks the state in your shipping address and will not accept an order for a product we do not ship to that state.

THCA products

THCA disclaimer: This product is not available for shipment to the following states: Arkansas, California, Hawaii, Idaho, Kansas, Louisiana, New Hampshire, Oklahoma, Oregon, Rhode Island, South Dakota, Utah, Vermont *Note: Products with Total THC content above 0.3% must not be shipped to these states

This applies to all of our THCA products, including THCA flower, diamonds, moonrocks and pre-rolls.

Delta-8 and Delta-9 THC products

We do not ship Delta-8 THC or hemp-derived Delta-9 THC products to the states listed in the THCA notice above. These products may be restricted in more states, counties and cities, and those rules change often. We do not ship them to any place where they are prohibited.

California shipping restriction

We do not ship THCA, Delta-8 THC, Delta-9 THC, smokable or inhalable hemp products to California. This is in addition to the state restrictions above.

Additional cannabinoid shipping restrictions

We do not ship cannabinoid products to Idaho, New Hampshire or South Dakota. Delta-8 shipping restrictions also apply when Delta-8 is detected in a linked batch report, even if it is not named in the product title.

Products with Delta-8 are not shipped to Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Hawaii, Idaho, Iowa, Kansas, Louisiana, Massachusetts, Michigan, Minnesota, Mississippi, Montana, Nevada, New Hampshire, New York, North Dakota, Oklahoma, Oregon, Rhode Island, South Dakota, Utah, Vermont, Virginia, Washington or West Virginia. Some restrictions are broader than the THCA list above.

Location check at checkout

To keep restricted products out of states where they are not allowed, our website checks which U.S. state you appear to be in, based on your IP address, when you add a restricted product to your cart and again at checkout. It also checks your billing and shipping addresses. If any of them is in a state where a product is restricted, that product cannot be ordered, including for in-store pickup.

All other products

We do not ship any product to a state, county or city where that product is prohibited.

Your responsibility and changing laws

• It is your responsibility to know the laws where you live, and where your order will be delivered, before you order.
• If an order is headed to a location where a product in it is restricted, we will cancel the order and refund it in full.
• Hemp and cannabinoid laws change often at the federal and state level. Our list of restricted locations can change at any time.
• Federal changes to the legal definition of hemp are scheduled for late 2026. Synthetic cannabinoids that a plant cannot naturally produce lose hemp status on November 12, 2026. Converted cannabinoids, such as Delta-8 THC, are expected to lose hemp status as early as November 12, 2026 (and no later than December 11, 2026). A total-THC standard that counts THCA, with a limit of 0.4 mg total THC per container, is set to begin on December 11, 2026. These changes may end or limit the sale and shipping of some products.
• To stay compliant, we may stop selling or shipping a product, or cancel an order and refund it in full.

Third-party lab reports are posted on our Lab Reports page when available. Ask us about any product and we will send the most recent report we have for it, or tell you plainly that it is not available yet.

Vape products: in-store pickup only

We do not ship vape products. This includes all vape cartridges and disposable vapes, whether they contain CBD, THCA, Delta-8 THC or another cannabinoid.

Federal PACT Act rules and the U.S. Postal Service ban on mailing vaping products limit how these products can be shipped. For that reason, our vape products are available only for in-store purchase and pickup at our South Lake Tahoe store, where state and local law allow.

If your cart includes a vape product, our checkout offers in-store pickup only for that order. If you would like other items shipped, please place them in a separate order.

In-store pickup

You can choose in-store pickup for online orders at Tahoe CBD, 987 Edgewood Cir, South Lake Tahoe, CA 96150.

• Choose in-store pickup at checkout. You can pay online by card, or choose "Pay in store at pickup" and pay when you collect your order.
• Call the store at (530) 544-6666 to check that your order is ready. We are open Tuesday to Sunday and closed on Mondays.
• Bring a valid government-issued photo ID that shows you are 21 or older. We cannot release an order without it.
• If an unpaid pickup order is not collected within a reasonable time, we may cancel it.

Check your shipping address

• Please check your address before you place your order. You are responsible for giving us a complete and correct address.
• Need to change it? Contact us as soon as possible. We can usually update the address if your order has not shipped yet. After it ships, we may not be able to change it.
• We cannot change an address to a P.O. box for THC or smokable products, to an address outside the United States, to an APO, FPO or DPO address, or to any other location where a product in your order is restricted.

Undeliverable and returned packages

A package may come back to us if the address is wrong or incomplete, the age check fails, or no adult 21 or older is available to sign.

Once the package is back with us, we will contact you. We will do one of these:

• Refund the product price to your original payment method, or
• Reship the order, if it can be lawfully delivered and you pay the reshipping cost.

We issue refunds within 5 business days after the package is back with us. Your card issuer may take another 5-10 business days to post the refund.

Lost, stolen or damaged packages

• Lost in transit: If tracking shows no movement for 7 business days, or your order has not arrived within 14 business days after it shipped, contact us. We will reship your order or refund it.
• Marked delivered but not received: Check around your home and with others at your address. Then tell us within 7 days of the delivery date shown in tracking. We will open a claim with the carrier and work with you on a reship or a refund.
• Damaged, defective, wrong or missing items: Tell us within 7 days of delivery. Include your order number and photos. We will send a free replacement or give you a full refund, and we will pay any return shipping.

Please contact us before you send anything back. We will tell you if a return is needed and how to send it. For full details, see our Refund Policy.

Problems with a delivery? Contact us first

If something goes wrong with a delivery, please contact us first. We reply within 1 business day and will work to fix it fast.

Contacting us first does not take away your right to dispute a charge with your card issuer. If you do file a dispute, we will share our order, delivery and age-verification records with the card issuer.

Weather and carrier delays

Winter weather around Lake Tahoe can slow shipping from our area. Carrier delays can also add time. Delivery dates are estimates, not guarantees. If your package seems late, check your tracking, then contact us and we will help.

Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top shows when it last changed. The version posted when you place your order applies to that order.