Terms of Service

Last updated: November 11, 2026

These Terms of Service ("Terms") are a legal agreement between you and Tahoe CBD. Please read them carefully. They include important limits on our liability (Sections 20 and 21) and say which law and courts apply to disputes (Section 23).

1. Who We Are

Our website and store are operated by The Colony Group LLC (doing business as Tahoe CBD) ("Tahoe CBD," "we," "us" or "our"). We have served customers since 2012. Our retail store is at 987 Edgewood Cir, South Lake Tahoe, CA 96150, and our online store is at tahoecbd.com.

We sell hemp-derived CBD, CBG and CBN products, hemp flower, pre-rolls and pet products. While federal and state law allow it, we also sell hemp-derived THC products such as THCA and Delta-9 THC products. Federal hemp rules change between November 12 and December 11, 2026 (see Section 4), and some of these products may no longer be sold as hemp once those changes take effect.

2. Agreeing to These Terms

These Terms apply when you visit our website, use our online store, place an order or buy from our retail store. By doing any of these things, you agree to these Terms. If you do not agree, please do not use the website or buy our products.

When you check out online, you must tick a box to confirm that you are 21 or older and that you agree to these Terms, our Shipping Policy and our Refund Policy. We cannot accept an order without it.

Our Privacy Policy, Shipping Policy and Refund Policy are part of these Terms. Please read them too.

3. You Must Be 21 or Older

You must be at least 21 years old to use this website and to buy any product from us. This applies to every product we sell, including CBD products. We do not knowingly sell to anyone under 21.

Our website asks you to confirm your age when you enter. By using the site, you confirm that you are 21 or older. You also agree not to buy products for, or give products to, anyone under 21.

How We Verify Age

We have the right to verify your age at any time. For example:

• Our checkout asks you to confirm that you are 21 or older. We do not accept an online order without that confirmation.
• We may also use a third-party age-verification service at checkout.
• THC products (THCA, Delta-8 THC and Delta-9 THC) may require an adult signature at delivery from someone 21 or older.
• To pick up an order at our store, you must show a valid government-issued photo ID that shows you are 21 or older. We may also check ID for any in-store purchase.

If we cannot verify that you are 21 or older, we will cancel your order and refund any amount you paid in full. If a package comes back to us because the age check failed or no adult 21 or older was available to sign, we will refund the product price once it is back with us, or reship it if you pay the reshipping cost.

4. Hemp Products and the Law

Our hemp products are sold as hemp under the federal definition in effect at the time of sale. Until the federal changes described in our Shipping Policy take effect, that means no more than 0.3% Delta-9 THC on a dry-weight basis. Converted cannabinoids such as Delta-8 THC are expected to lose hemp status as early as November 12, 2026 (and no later than December 11, 2026). A total-THC standard that counts THCA, with a cap of 0.4 mg total THC per container, applies from December 11, 2026.

Third-party lab reports (Certificates of Analysis, or COAs) are posted on our Lab Reports page when available. Ask us about any product and we will send the most recent report we have for it, or tell you plainly that it is not available yet.

Know Your Local Law

Laws about hemp, CBD and THC products differ from place to place, and some states, counties and cities limit or ban certain products. It is your responsibility to know and follow the law where you live and where your order will be delivered.

Restricted Locations

We do not ship any product to a state, county or city where that product is prohibited. These restrictions change often. If an order is headed to a restricted location, we will cancel it and refund it in full. We may also refuse or cancel any order that we believe would break the law.

We do not ship THCA products to certain states. This notice applies to every THCA product we sell:

THCA disclaimer: This product is not available for shipment to the following states: Arkansas, California, Hawaii, Idaho, Kansas, Louisiana, New Hampshire, Oklahoma, Oregon, Rhode Island, South Dakota, Utah, Vermont *Note: Products with Total THC content above 0.3% must not be shipped to these states

We also do not ship Delta-8 THC or hemp-derived Delta-9 THC products to the states listed above. These products may be restricted in more states, counties and cities, and those rules change often.

We do not ship vape products, including vape cartridges and disposable vapes. This is because of federal PACT Act rules and the U.S. Postal Service ban on mailing vaping products. Vape products are available only for in-store pickup or purchase at our South Lake Tahoe store, where state and local law allow.

See our Shipping Policy for all shipping restrictions.

Changing Laws

Hemp and cannabinoid laws change often at the federal and state level. For example, federal changes to the legal definition of hemp are scheduled to take effect in late 2026, as described in our Shipping Policy. To stay compliant, we may stop selling or shipping a product at any time, or cancel an order and refund it in full.

5. FDA Disclosure

FDA DISCLOSURE: The statements regarding these products have not been evaluated by the FDA. These products are not intended to diagnose, treat, cure or prevent any disease, consult your health physician before use. The Federal Food, Drug and Cosmetic Act requires placement of this notice.

Nothing on our website, in our emails or from our staff is medical advice.

6. Health and Safety

• Not medical advice. Information on this website is general information only. Talk to your doctor before using any CBD, hemp or THC product.
• Check with your doctor first. Do not use our products if you are pregnant or nursing, have a medical condition, or take any medication, unless your doctor says it is okay.
• Keep away from children and pets. Store all products out of their reach. Pet products are for pets only. Use them as the label directs and ask your veterinarian first. Do not give any other product to an animal.
• THC products can be intoxicating. THCA, Delta-8 THC and Delta-9 THC products can make you intoxicated. Do not drive, operate machinery or do anything that needs your full attention after use.
• Follow the label. Do not use more than the serving size on the label. Effects differ from person to person, and we cannot promise any particular result. If you have an unwanted reaction, stop using the product and contact a doctor.

7. Drug Testing Warning

Full-spectrum CBD products, hemp flower and pre-rolls, and all THC products can contain THC. Other CBD products may contain trace amounts. Using any of them can cause a positive drug test. If you are subject to drug testing, do not use these products. To the extent permitted by law, we are not responsible for drug test results or their consequences.

8. Product Information, Images and Lab Reports

• Product images are for illustration. The actual product or packaging may look different, and product details may change without notice.
• Natural products such as flower vary from batch to batch in look, smell and potency.
• Cannabinoid content can vary within normal lab testing tolerances. The amount in a package may differ slightly from the label or lab report.
• Lab reports (COAs) are prepared by third-party labs. Each one describes the batch that was tested. We post them on our Lab Reports page when available, for your reference. If you cannot find the report for a product, ask us and we will send the most recent report we have for that product, or tell you plainly that it is not available yet.

9. Prices, Errors and Availability

• All prices are in US dollars. We collect sales tax where required by law.
• Prices, products and promotions may change at any time. A price change will not affect an order you have already placed.
• All products are subject to availability. If an item you ordered is out of stock, we will tell you and refund you for that item.
• If a product is listed with the wrong price or another error, we may cancel the order and refund you in full, even after we confirm it. We will let you know if this happens. We will never charge you more than the total shown at checkout unless you agree first.

10. Orders

When you place an order, you are offering to buy the products in your cart. Our order confirmation email means we received your order. It does not mean we accepted it. We accept your order when we ship it or when it is ready for pickup.

Personal Use and Quantity Limits

Our products are sold for personal use only, not for resale. We may limit quantities per order, person, household or address, and we may refuse orders that appear to be for resale.

Our Right to Refuse or Cancel Orders

We may refuse or cancel any order, or part of an order, for any lawful reason. For example, we may cancel an order if:

• we cannot verify that you are 21 or older;
• the order is headed to a place where the product is restricted;
• we suspect fraud or unauthorized use of a card;
• we cannot confirm your billing or shipping information;
• a product is out of stock or was listed with an error;
• the order goes over our quantity limits or appears to be for resale;
• a pickup order is not collected; or
• we need to follow a change in the law.

If we cancel an order after you have paid, we will refund the full amount to your original payment method.

If Your Order Is Delayed

If we cannot ship your order within the time stated in our Shipping Policy, we will tell you. You can then choose to wait or cancel for a full refund.

Cancelling Your Order

You can cancel your order for a free, full refund at any time before it ships or is picked up. Contact us as soon as possible at service@tahoecbd.com or (888) 689-1500. After an order ships, please follow the return process in our Refund Policy.

11. Payment

We accept Visa, Mastercard, American Express, Discover, JCB and Diners Club for online payment. By paying by card, you confirm that you are authorized to use the card you provide, and you authorize us to charge it for the order total, including any sales tax.

Our online store runs on WooCommerce, e-commerce software that operates on our own website at tahoecbd.com. Card payments are handled by our third-party payment processor. You enter your card number into the processor's secure payment form, and we do not store your card number. If your payment is declined or cannot be verified, we will not process the order.

Pay in Store at Pickup

For orders you pick up at our store, you may choose "Pay in store at pickup" at checkout. You then pay the order total, including any sales tax, at our South Lake Tahoe store when you collect your order. Please bring a valid government-issued photo ID that shows you are 21 or older. If an unpaid pickup order is not collected within a reasonable time, we may cancel it.

12. Shipping, Pickup and Returns

Our Shipping Policy and Refund Policy give the full details. Key points:

• We ship to United States addresses only, with free standard shipping on every order to an eligible US address. We do not ship internationally or to APO, FPO or DPO addresses.
• Orders ship within 1-2 business days (Monday-Friday, excluding federal holidays). Orders placed after 12:00 p.m. Pacific Time, or on a weekend or holiday, start processing the next business day. Typical transit time is 2-7 business days after shipment. We email you a tracking number when your order ships. Delivery dates are estimates, not guarantees.
• THC products and smokable hemp products are not shipped to P.O. boxes, and THC products may require an adult signature from someone 21 or older.
• Vape products are not shipped at all. They are available for in-store pickup only, where state and local law allow.
• To pick up an online order at our store, bring a valid government photo ID showing you are 21 or older. You can pay online or choose "Pay in store at pickup."
• If tracking shows no movement for 7 business days, or your order has not arrived within 14 business days of shipping, contact us and we will reship or refund it. If a package is marked delivered but you did not get it, tell us within 7 days. We will open a carrier claim and work with you on a reship or refund.
• Unopened, sealed products in their original packaging can be returned within 30 days of delivery or in-store purchase. For health and safety reasons, opened consumable, ingestible, inhalable or smokable products cannot be returned unless they are damaged, defective or wrong.
• Report damaged, defective, wrong or missing items within 7 days of delivery, with your order number and photos. We will send a free replacement or give you a full refund, and we pay any return shipping.
• Refunds go to your original payment method within 5 business days after we receive and inspect your return. Your card issuer may take another 5-10 business days to post it. We do not charge restocking fees.

If this summary differs from our Shipping Policy or Refund Policy, the policy controls.

13. Chargebacks and Billing Disputes

If you have a problem with a charge or an order, please contact us first at service@tahoecbd.com or (888) 689-1500. We respond within 1 business day, and we can usually fix problems faster than a card dispute can.

Nothing in these Terms limits your right to dispute a charge with your card issuer. If you file a dispute or chargeback, we will provide the card issuer with our order, delivery and age-verification records, including the record of the box you ticked at checkout to confirm that you are 21 or older and agree to our policies. If a chargeback turns out to be unfounded, we may decline future orders from you.

14. Customer Accounts

If you create an account in our online store, you agree to give us true and current information, keep your login details private, and tell us right away if you think someone used your account without permission. You are responsible for activity under your account. We may suspend or close any account that breaks these Terms or belongs to someone under 21.

15. Intellectual Property

Our website and its content, including text, logos, graphics, photos, videos and design, belong to Tahoe CBD or its licensors. You may view and print pages for your own personal, non-commercial use. You may not copy, sell, change or reuse our content without our written permission. Other brand names and trademarks on our site belong to their owners.

16. Acceptable Use

When you use our website, you agree not to:

• use the site if you are under 21, or try to get around our age check;
• give false information, including about your age, or use someone else's card or account without permission;
• break any law, or use our products in a way that breaks the law;
• use bots, scrapers or other automated tools to access or copy the site;
• upload harmful code, or try to hack, overload or disrupt the site; or
• harass, threaten or abuse our staff or other customers.

We may block access, close accounts or cancel orders for anyone who breaks these rules.

17. Reviews and User Content

If you post reviews, comments, photos or other content on our website, or send it to us to be posted ("User Content"), you agree that it:

• is honest, based on your own experience and yours to share;
• does not make medical or health claims about any product; and
• does not include anyone's personal information, offensive material, or anything that breaks the law or anyone's rights.

You give us a non-exclusive, royalty-free, worldwide license to use, copy, display and share your User Content in connection with our business. We do not remove reviews just because they are negative. We may decline to post, or remove, User Content that breaks these rules, including reviews that make medical or health claims. Reviews are customers' personal opinions, not statements by Tahoe CBD.

18. Third-Party Links and Services

Our website uses or links to services run by other companies, including our website hosting provider, our payment processor, shipping carriers and Google Maps (the map on our store and contact pages). We do not control these services and are not responsible for their content, policies or practices. Their own terms and privacy policies may apply when you use them.

19. Privacy

Our Privacy Policy explains what information we collect and how we use it. We do not sell your personal information, and we do not share it for cross-context behavioral advertising.

If you sign up for our newsletter, you can unsubscribe at any time using the link in any of our marketing emails. We will still send you emails about your orders.

20. Disclaimer of Warranties

We stand behind the promises we make in these Terms, our Shipping Policy and our Refund Policy. Apart from those promises, and to the extent permitted by law, our website and products are provided "as is" and "as available."

TO THE EXTENT PERMITTED BY LAW, WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. We also disclaim any implied warranty of non-infringement. We do not promise that any product will give you any particular result, or that the website will always be available or error-free.

21. Limitation of Liability

To the fullest extent permitted by law, we and our owners, employees and suppliers are not liable for any indirect, incidental, special, consequential or punitive damages. This includes lost profits, lost data, lost employment (including because of a drug test) and similar losses arising from your use of our website or products.

OUR TOTAL LIABILITY FOR ANY CLAIM WILL NOT BE MORE THAN THE AMOUNT YOU PAID US FOR THE PRODUCT THE CLAIM IS ABOUT.

These limits do not apply to liability for fraud, willful misconduct, gross negligence, or death or personal injury caused by our negligence, or where the law does not allow them. Some states do not allow the disclaimers and limits in Sections 20 and 21, so they may not apply to you. Nothing in these Terms limits any right you have by law that cannot be waived.

22. Indemnification

To the extent permitted by law, you agree to defend, indemnify and hold harmless Tahoe CBD and its owners, employees and agents from claims brought by anyone other than you or us, and from the related losses, damages, costs and reasonable attorneys' fees, to the extent they arise from:

• your breach of these Terms;
• your misuse of our website or products;
• your violation of any law, including the law where you receive or use our products;
• your resale of our products; or
• your giving our products to anyone under 21.

In plain words: if someone else makes a claim against us because of something you did wrong, you agree to cover our resulting costs.

23. Governing Law and Venue

California law governs these Terms, without regard to its conflict-of-law rules.

If you have a concern, please contact us first so we can try to resolve it. If we cannot, any lawsuit about these Terms, our website or our products must be brought in the state courts located in El Dorado County, California, or in the federal court for the district that includes El Dorado County. You and we agree to the personal jurisdiction of those courts. Either of us may instead bring an individual claim in small claims court if it qualifies.

24. Changes to These Terms

We may update these Terms from time to time, for example when laws or our practices change. When we do, we will post the new Terms here and change the "Last updated" date at the top. Changes apply from the date they are posted, not to orders placed before then. If you keep using the website after a change, you accept the updated Terms.

25. Other Important Terms

• Severability. If any part of these Terms is found invalid or unenforceable, that part will be limited or removed only as much as needed, and the rest will stay in effect.
• Entire agreement. These Terms, together with our Privacy Policy, Shipping Policy and Refund Policy, are the entire agreement between you and us about your use of our website and your purchases.
• No waiver. If we do not enforce part of these Terms right away, we can still enforce it later.
• Events outside our control. We are not responsible for delays or failures caused by events outside our reasonable control, such as severe weather, carrier delays, natural disasters or outages. This does not reduce your rights under our Shipping Policy or Refund Policy.